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(!) Abbey Travel

Lufthansa City Center

Telephone: +62 21 30055999
+62 21 30055996
Contact Person: Abbey Travel Lufthansa City Center Head Office
AXA Tower 29th Floor, Jl. Prof. Dr. Satrio Kav. 18,
12940 Jakarta

Opening Hours
Monday - Friday : 8.30 am - 5.30 pm (UTC+7) Saturday : 9.00 am - 01.00 pm (UTC+7) Sunday & Public Holiday : Closed

What is Lufthansa City Center

As a Lufthansa City Center member, Abbey Travel is connected through this expansive global network to more than 600 travel agency partners across over 80 different countries worldwide. This allows for the provision of more up-to-date and competitive market prices for outbound travel with faster response times and expert local knowledge, as well as greater inbound trafic from overseas markets.

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PT. ABBEY TRAVELINDO, INDONESIA (Jakarta, Surabaya, and Bali)
was registered in 2000 and has been a registered IATA agent since 2004.
Abbey Travel is a registered member of :
  • IATA (International Air Transport Association)
  • ASITA (Association of the Indonesia Tours & Travel Agencies)
  • ASTINDO (Asosiasi Perusahaan Penjual Tiket Penerbangan Indonesia)
  • PATA (Pacific Asia Travel Association).


Since joining the Lufthansa City Center network, Abbey Travel is connected to more agencies, providing more up-to-date, and competitive market prices for outbound travel, at a greater speed through this expansive global network, as well as greater inbound traffic from overseas markets including over 600 other travel agencies across 80 different countries worldwide.
Furthermore, our already professional and experienced team gains top quality training from this well-known global brand, further improving our quality of service.



Abbey Travel Lufthansa City Center travel agencies are travel consultants combining expertise, flexibility, innovation, and experience with a complete service portfolio and a worldwide network. Our experienced travel advisors realise travel plans to provide high customer satisfaction combined with an excellent price-performance ratio!
Our long-standing mission is to focus on not just understanding but also exceeding what our customers want and expect from an everdeveloping industry. We always aim to maximise our customers’ experiences before, during, and after the point of sale whilst working tirelessly behind the scenes with partners who share our philosophy of market innovation.
By combining a wealth of industry experience with a hunger to develop further, our team of expert travel consultants constantly and consistently strives to improve upon our ability to deliver a unique travel planning experience which marries professional efficiency with an intrinsic enthusiasm for customer service excellence.


Corporate travel division focusing on: international conglomerates/MNCs; inter-governmental organizations; NGOs; Indonesian government departments; and domestic Indonesian corporate travel
Leisure travel including international and domestic ticketing and hotel reservations (Abbey Travel also can issue for all airlines including CIP for SQ and other airlines which are not automatically afforded to all IATA agents), inbound and outbound tours, ground transportation logistics solutions, travel documentation preparation and processing (e.g. visa applications), MAAS (Meet And Assist for VIP expedited clearance of Immigration at the airport) and any other custom made travel / tour-related service
Umrah and Hajj ticketing
Holyland / Christian pilgrimage and Middle Eastern labour ticketing
Coordination with sister company acting as a MICE division (inbound and outbound) with fully licensed accreditation (PCO) from the Indonesian Ministry of Tourism
Travel Documentation & Processing (Passport, Visa & Insurance Services)




  • International & Domestic Ticketing (Delivery Included)
  • International & Domestic Hotel Reservations
  • Corporate & Leisure Tour Packages (Inbound and custom-made upon request)
  • Corporate MICE (Meetings, Incentives, Conferences & Exhibitions)
  • Car & Coach Rental
  • MAAS (meet & assist at airport) and Airport Transfers
  • Travel Document Preparation & Processing (Passport, Visa & Insurance Services)
  • Corporate Account Facilities
  • Prepaid Ticket Advise (PTA)
  • Any other custom-made travel / tour related services


Destination Management
Abbey Travel possesses extensive local knowledge, expertise and resources for all of Indonesia. Specializing in the design and implementation of events, activities, tours, transportation and program logistics. For anywhere in Indonesia, Abbey Travel provides Meet and Greet, Transfers / Transportation, Hotel Accommodation, Tours, Restaurants, Activities, Excursions, Conference Venues, Themed Events and Gala Dinners.

Corporate Client Services
  • Custom Group Travel & Tour Facilities
  • Airline Tickets (All Airlines)
  • Hotel Bookings
  • Transportation & Vehicle Rental
  • Corporate Account Facilities
  • Document Processing (visa, passport and travel insurance processing)

MICE (Meetings, Incentives, Conferences and Exhibitions)
When planning a staff outing, conference, regional seminar or an exhibition, working with professional Event Organisers help to achieve memorable and successful events. The value gained from using our one-stop service ensures peace-of-mind, knwing that all corporate events are planned by experienced professionals.

PT. Abbey Miceindo, the MICE division of Abbey Travel provides corporate development services in the field of MICE. Abbey MICE Outbound services are integrated with its group affiliates for Travel and Media services providing affordable and highly innovative consultation and expert implementation to get the best value from all corporate events, a 1-stop service from consulting and understanding our clients’ needs, to arranging all aspects of travel and logistics, media promotion and execution of all events from start to finish.

Travel Management Consulting
For companies with a high volume of corporate travel we provide state-of-the-art travel solutions
  • Cost Saving Analysis
  • Negotiations for International Hotel and Airline programs
  • International Key Account Management
  • MIS reporting for Staff movement and travel expenditure
  • 24 hour services
  • Offline and online booking systems  

Our Team

Gina Sabrina

Gina Sabrina

Marketing Communications Manager

Dudy Mayanto

Dudy Mayanto

Inbound Manager

Shiomi Timisela Picaulima

Shiomi Timisela Picaulima

Jakarta Reservation Manager

Naula Dewi

Naula Dewi

Bali Reservation Manager

Falah Azmi

Falah Azmi

Finance & Accounting Manager

Susi Rahmawati

Susi Rahmawati

Surabaya Branch Manager

+62 31 532 0033